Our Refund & Cancellation Terms
Last Updated: November 2025
Ship Net Logistics (“Ship Net”, “we”, “our”, “us”) provides refunds only under specific conditions. Refunds may be approved if the shipment has not been picked up or if service processing has not started. Once a shipment is picked up, processed or in transit, refunds are not applicable.
The following fees and services are non-refundable:
If a shipment is canceled before driver assignment or dispatch, a partial or full refund may be issued. If a driver has already been assigned, cancellation fees may apply.
If a customer makes a duplicate payment, the excess amount will be refunded after verification.
If the driver arrives and cargo is not ready or the customer is unavailable, pickup and rescheduling fees are non-refundable.
Refunds cannot be issued for delays caused by:
To request a refund, please email us at info@shipnetllc.com with your shipment ID, payment receipt and cancellation reason. Refund reviews take 3–5 business days, and approved refunds take 7–14 days to process.
Refunds are issued to the original payment method or as store credit if requested. Cash refunds are not available.
If a customer files a chargeback without contacting us first, their account may be suspended. We recommend contacting our support team prior to dispute submission.
If you have questions regarding this Refund Policy, contact us at:
Ship Net Logistics
4539 N 22ND ST, STE N
Phoenix, AZ 85016
Phone: (480) 520-0274
Email: info@shipnetllc.com